27 Feb 2017

Full-Time Technology Analyst I

Douglas County Libraries – Posted by DCL JOBS Castle Rock, Colorado, United States

Job Description



The Technology Analyst I position performs regular maintenance, troubleshooting and repair of PC’s at all locations in the District. The position serves as a liaison within the District for first-level information systems problem management and trouble shooting. Work is performed under general supervision.


  • Supports DCL staff with day-to-day, first-level technology questions and needs through the District’s Help Desk. Performs regular maintenance, troubleshooting and repair of PC’s at all locations in the District. Relies on supervisor, advanced in-house personnel, or vendors to resolve complex software, hardware or telecommunications problems.
  • Performs setup and installation of computer hardware and software. Assists with software upgrades.
  • Occasionally performs informal training and support of District staff in basic computer applications.
  • Logs, tracks and closes staff requests for technology assistance through the Help Desk. Work orders include any request to repair, build, or change technology products and services.
  • As directed by supervisor and through training and documentation, provides routine maintenance for District PCs and peripheral devices.
  • Performs other work duties as assigned or required.


  • Possesses knowledge of routine PC hardware and software installation and troubleshooting for a variety of computer applications. Demonstrated knowledge with workstations, operating system software, and related gear.
  • Familiarity with working in an Active Directory environment.
  • Must possess routine or simple knowledge of printer diagnoses and repair.
  • Must demonstrate knowledge of key library systems or demonstrate the ability to acquire knowledge of library circulation systems, public-access computing systems, and with self-service and RFID systems
  • Demonstrated work ethic and the ability to work independently.
  • Education: A minimum of two years of college with emphasis in technical computing coursework, workshops, or certificate programs is highly desired.
  • Experience: 0-2 years desktop and technical support experience.

An equivalent combination of education and experience may be considered.


Salary: $20.03/hour

Closing date: Monday, 03/20/17 – 11:59 p.m. (MT)


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Job Categories: Featured and IT. Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 5 days.

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